Companies are constantly looking to organize the contact with their customers in the post effective and efficient way. Many opt for a multi-channel strategy in which stores are deployed together with a contact center and digital channels to reach target customers.
Digital channels quickly take the upper hand to physical contact points, as well for customer service as for advice and sales. However, the Contact Center is the channel which is crucial in a multi-channel strategy: it is for the customer almost always the first 'helpline' when looking for an answer to his question, a solution to his problem, a recommendation before making a decision.
Consult4channels assists companies in defining and implementing the contact strategy to customers, but also to other target groups (suppliers, employees ...). Based on a short SWOT-audit we determine with you how the strategy can be adjusted and which transformation plan is required. We guide projects until implementation.